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Initial emails to [mailto:cwsupport@cwilson.com] cwsupport@cwilson.com which include other recipients can cause additional tickets to be created for the same request.
Relates to:
Software (Systems)
There are 2 methods to create a ticket.
1 - Via the portal - New Request -> Incident
- New Request -> Quick Call
2 - Email
Relates to:
WebServices (Systems)
Software (Systems)
Outlook add-in:
- Make sure the Mimecast add-in has been installed from your launcher.
- > It will add the functionality and menu item to the top Outlook menu.
[https://mimecastsupport.zendesk.com/hc/en-us/sections/32671373330579-Mimecast-for-Outl...
Relates to:
Email Services
[TEAMS, ZOOM] My web camera isn't working
Relates to:
Peripheral
[PRINTING] How do I add a printer?
Relates to:
7th Floor Printers
Ricoh Copiers
11th Floor Printers
10th Floor Printers
9th Floor Printers
8th Floor Printers
Add additional Holidays for the US/EU/etc..
Relates to:
Office365
[EMAIL] Scam or Malware ? Is my email legit.
Relates to:
Email Services
Help! My keyboard or mouse isn't working!
Assist me now this is an emergency!
Relates to:
Keyboard
Toner for ALL HP printers are to be picked up from the 9th floor copy room - top of the stairs.
Relates to:
8th Floor Printers
7th Floor Printers
9th Floor Printers
10th Floor Printers
11th Floor Printers
The user sees the following when opening a PDF:
Relates to:
Adobe
Refresh the window
Relates to:
[https://cwilson.cloudimanage.com/work/link/d/CLIENT!27175962.1] KOFAX Handout for KOFAX Power PDF features
How to add signatures
Relates to:
Software (Supported) Misc.
Printers + corresponding toner cartridges
Relates to:
User is unable to make modifications to an exisiting PDF file
Relates to:
Adobe
Sign-in Instructions for the Jabber application
Relates to:
Mobile
Instructions to set a password and security options for a PDF file
Relates to:
Adobe
Usual case is when a PDF is printed to a Ricoh Printer
List of Ricoh Printers:
* 7CopyRoom
* 7Kitchen
* 7Library
* FIJI
* 8CopyRoom
* 8CorpRec
* 9Kitchen
* 9Staris
* 10Kitchen
Relates to:
Work Panel not showing folders under workspace
iManage WEB is correct
Relates to:
iManage
Sets Adobe as the default application for PDF files instead of Metadata Assistant or a web browser
Relates to:
Adobe
A list of colour printers in the firm
Relates to:
8th Floor Printers
7th Floor Printers
10th Floor Printers
9th Floor Printers
Enables Tools > Document Processing
Relates to:
Adobe
For when the lawyer wants the LAA to submit expenses on their behalf.
Relates to:
Software (Unsupported) Misc.
[https://cwilson.cloudimanage.com/work/link/d/CLIENT!27175962.1] KOFAX Handout for KOFAX Power PDF features
How to merge pdfs
Relates to:
Software (Supported) Misc.
Turn off all notifications except for specified contacts.
Use case example:
You are focused on working on a specific file and do not want to be disturbed but still want notifications from related contacts to appear.
Relates to:
Office365
When trying to edit a PDF file, the user gets the following error message:
"The file you have opened complies with the PDF/A standard and has been opened read-only to prevent modification"
Relates to:
Adobe