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Sending initial email to cwsupport@cwilson.com which include other recipients can cause additional tickets to be created for the same request.
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Software (Systems)
There are 2 methods to create a ticket. 1 - Via the portal - New Request -> Incident - New Request -> Quick Call 2 - Email
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WebServices (Systems)
Software (Systems)
Outlook add-in: - Make sure the Mimecast add-in has been installed from your launcher. - > It will add the functionality and menu item to the top Outlook menu. Full Documentation - On Hold Messages (Queues) - Blocking Senders - Managed Senders
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Email Services
[TEAMS, ZOOM] My web camera isn't working
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Peripheral
[PRINTING] How do I add a printer?
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7th Floor Printers
Ricoh Copiers
11th Floor Printers
10th Floor Printers
9th Floor Printers
8th Floor Printers
Add additional Holidays for the US/EU/etc..
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Office365
This is called Single Number Reach. It can be scheduled via the Telus self care portal OR via **Jabber on your iPhone or Android. **NOTE: Please contact systems with your cell# and type to setup JABBER
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Phone System (VOSS)
Once the license is assigned go to https://web.itimekeep.com/#/login
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iManage
User gets the following message when opening documents in iManage WEB
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Software (Supported) Misc.
Help! My keyboard or mouse isn't working! Assist me now this is an emergency!
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Keyboard
[EMAIL] Scam or Malware ? Is my email legit.
Relates to:
Email Services
The user sees the following when opening a PDF:
Relates to:
Adobe
connect laptop /network cable to the mgmt port on the sonicwall IP: 192.168.1.254 Set Laptop IP: 192.168.1.253 -> GW: 192.168.1.254
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Hardware (Systems)
Install the Juricert ID into Adobe
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Software (Unsupported) Misc.
Set up a Marketing Event folder
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InterAction
KOFAX Handout for KOFAX Power PDF features How to add signatures
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Software (Supported) Misc.
When typing an email address, Outlook does not autocomplete the entry
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Office365
User is unable to make modifications to an exisiting PDF file
Relates to:
Adobe
Usual case is when a PDF is printed to a Ricoh Printer List of Ricoh Printers: 7CopyRoom 7Kitchen 7Library FIJI 8CopyRoom 8CorpRec 9Kitchen 9Staris 10Kitchen
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Toolbar found on middle top of screen does not appear, preventing user from doing things like Minimize, Disconnect, Fullscreen, etc…
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Software (Supported) Misc.
Toner for ALL HP printers are to be picked up from the 9th floor copy room - top of the stairs.
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8th Floor Printers
7th Floor Printers
9th Floor Printers
10th Floor Printers
11th Floor Printers
Printers + corresponding toner cartridges
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Instructions to set a password and security options for a PDF file
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Adobe
Sign-in Instructions for the Jabber application
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Mobile
A list of colour printers in the firm
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8th Floor Printers
7th Floor Printers
10th Floor Printers
9th Floor Printers