[iPHONE] - Emails Not in Sync with PC Outlook Emails

Summary

User reports that not all emails are showing up on their phone email account. All emails do show up through the computer/laptop Outlook application.

Usually due to sync issues with the email account on the phone.
APPLICABLE FOR WORK-PROVIDED MOBILE DEVICES ONLY! STAFF CANNOT SET UP A WORK EMAIL ACCOUNT ON PERSONAL PHONES.


Usually due to sync issues with the email account on the phone. To fix:

·         Go to Settings   > Mail > Accounts

·         Click the account associated with your work email. At the bottom of the given options, click “DELETE”. This will delete the account associated with your work email. THIS DOES NOT PERMANENTLY DELETE YOUR EMAILS, JUST THE EMAIL ACCOUNT ON THE PHONE.

·         Go back to Accounts and instead click Add Account > Exchange

·         Type in your email address in the following format:

                initials@cwilson.com (eg. aet@cwilson.com)

·         Give the account a name (eg. CW Exchange) and confirm. The account should automatically start configuring.

·         Emails will start syncing after a few moments.

Article ID: 252
Type: Article
Classification: Connectivity / Script Issue
Created: 29 Aug 2024 09:57:04
Modified: 29 Aug 2024 12:15:37
Item Types: Mobile