[OUTLOOK] - Unable to Play Voicemail from Email
Summary
Clicking on a voicemail attachment from an email does not play the message.The media player opens but no sound is heard
-OR-
The media player used to play the audio file does not appear
Things to check:
- Is your speaker volume muted/low or turned off (External speakers)
- Are your monitor speakers muted?
- Click on the sound icon in your notifications area, and then click the chevron ( ^ ) to show a list of sound devices. The list will be different depending on your PC/laptop. Click through each one until you find the device that outputs sound. Usually, anything with Digital in the name is not the correct device.
The media player used to play the audio file does not pop up
Go into Task Manager (right-click on the Start button > click Task Manager). Go through the list and ‘End Task’ any instance of Windows Media player you find. Afterwards, try opening the voicemail again.
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