[OUTLOOK] - Email Automatically Moved to Deleted Items
Summary
Possible reasons why an email suddenly disappears from the mailboxPossible Causes:
- Email rules (check OWA as it should have all rules)
- If not rules, check user's devices (ie. Phone)
- User has previously ignored the conversation
- Conversation has the option to "Move Conversation" enabled
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Right-click conversation > Move > Disable Always Move Conversation
To un-ignore a conversation, go to Deleted Items and find the email
Select the conversation
Go to Home > Delete > click on Ignore
Confirm taking the conversation off the Ignore list
Note: When a conversation is Ignored, it also follows terms, not just specific email addresses .
References:
Below link from Microsoft confirms future emails on the subject get ignored as well (so terms get included)
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